Frequently Asked Questions

Preloved clothing refers to gently used garments that have been previously owned. These items are carefully inspected, cleaned, and prepared for a new home, offering a sustainable and affordable alternative to buying new clothing.

Purchasing preloved clothing is environmentally friendly, helping to reduce waste and the demand for new resources. It’s also budget-friendly, allowing you to find unique and high-quality items at a fraction of their original price.

Every item we receive goes through a thorough inspection process to ensure it meets our quality standards. We check for any damages, stains, or excessive wear and only list items that are in excellent or good condition.

To place an order, simply browse our products, add items to your basket, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express) and mobile payment options. For a complete list of accepted payment methods, please read the Terms and Conditions on our website.  

If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.

Once your order is completed and your payment has been received by us, we will send a confirmation email to you (please check your spam/junk folder), advising that your order is being processed. You will then receive another email confirming the item has been dispatched and is on its way to you. Items will usually be shipped within 5 working days of confirmation of your order.

Please check your spam/junk folders, if you still haven’t received an order confirmation then get in touch with us via the Contact Page on our website.

Yes, once your order is placed, you will receive a confirmation email with your unique order number. You can then login to your account on our website to track the status of your order in real-time.

We’re sorry you’re having issues placing your order. Please contact us via the Contact Page on our website and we will be more than happy to assist you with your order.  

We’re really quick at preparing your order, so we can’t make any changes once you’ve placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

We offer several shipping options including standard, expedited, and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your order.

Available shipping options vary depending on the size of your order, and the address you would like them to be delivered to. When placing your order, available shipping options and cost will be calculated using your shipping address at checkout.

For more details on which shipping partners we use, please read the Terms and Conditions on our website.

Delivery times depend on your chosen shipping method and location, and International shipping may take longer. For more details on our target dispatch and delivery timeframes, please read the Terms and Conditions on our website. 

While changing the delivery address isn’t possible after the order is placed, there are alternative delivery options you can arrange with some of our UK delivery partners, including delivery to a neighbour, delivery to a safe place, or a collection from a specified location – these will differ depending on the chosen delivery method.

You can check and arrange for the available alternative delivery options using the link in the delivery update email you’ll receive from our delivery partner.

We can deliver to your permanent residential address or your place of employment – just make sure someone will be there to take receipt of the goods as the courier will deliver to the place, not the person. If delivering to a UK Commercial Address, it’s also a good idea to add your company name to help the driver find your workplace easily. For an extensive list of which UK Addresses we deliver to, please read the Terms and Conditions on our website. 

Yes, we offer international shipping to various European and North American destinations. International shipping rates and delivery times will vary depending on the destination. For a comprehensive list on where we sell and ship to internationally, please read the Terms and Conditions on our website. If you would like to ship to a country not on our list of international destinations, please contact us via the Contact Page on our website.  

All deliveries are insured against loss, accidental damage and theft while in transit. 

Although unlikely, if you do receive an incorrect item, please contact us via the Contact Page on our website and supply us with your order number in the relevant field on the contact form.  

We strive to ensure goods leave us in the best condition however if your item is damaged in transit, please contact us immediately via the Contact Page on our website and supply us with your order number in the relevant field on the contact form. We will then endeavour to rectify your issue as a matter of top priority.  

If your item has been dispatched and the selected delivery time has passed: 

1. Check the estimated delivery date: you will find this date in your Order Confirmation email or by checking ‘My Orders’. Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date. 

1. Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)! 

1. Has the courier lost your item? In the unlikely event our courier has lost your item, we will inform you and provide you with a full refund to your original payment method.  

1. If your order doesn’t arrive, please get in touch with us via the Contact Page on our website within 30 days of your estimated delivery date, and we’ll do our best to help you. 

We aim to meet our delivery promise, but delays and changes may happen; please read the Terms and Conditions on our website for more information. 

Not for deliveries within the UK, however, International deliveries may incur customs fees but you will need to confirm with your courier. 

For our policy on returns and refunds, please read the Terms and Conditions on our website. 

To return an item, please follow the process detailed in the Terms and Conditions on our website.  

Please make sure all items in your return are packaged in sealed, waterproof packaging without any holes. For more information about how to return your items, please read the Terms and Conditions on our website.  

If you have returned the parcel via a trackable service, we recommend tracking the parcel to see if it has been delivered before contacting us. If the parcel is showing as delivered, kindly allow some time for us to process your return.

We don’t offer exchanges on items sorry.

If you’ve forgotten your password, it’s really simple to get back into your account.

1. Head over to our sign in page.
2. Follow the ‘Forgot password?’ link and enter your email address.
3. We’ll then email you a link directly to your registered email address to reset your password.

Can’t find the email? We recommend checking your spam or junk folder. Make sure to also check the inbox of any other email address that may be linked to your account.

If you’re able to log into your account but can’t access pages such as ‘My Account’ and ‘My Orders’, contact us via the Contact Page on our website and provide as much information as you can about the issue, any error messages you received and descriptions of what you’ve done to try and fix the issue. 

Please get in touch with us via the Contact Page on our website and confirm at least two pieces of the following information: 

• Your date of birth; 
• Your billing address; 
• Your registered email address. 

Once you have confirmed this, we’ll be able proceed with deleting your account.   

We love what we do and are keen to share our vision with you. For more information about us and what we do, please check out the About Page on our website.  

For the latest information on all developments here at Lisha’s Finds, check out the News Page on our website, and be sure to follow us on social media.

Currently, we operate exclusively online. This enables us to keep the cost of all our pre-loved finds to a minimum and allow us to pass on those savings to our customers. 

You can contact us via the methods included on the Contact Page on our website. We aim to respond to all enquiries in the timeframes detailed on our Contact Page.